At Bets 99, fun and safety go hand in hand. We believe gaming should be a source of entertainment — not a burden. That's why responsible gaming is always our top priority.
Responsible gaming means enjoying gaming consciously, in a controlled way, and within safe limits. At Bets 99, we believe every player has the right to entertainment — but never at the cost of their well-being.
The foundation of responsible gaming is staying in full control of your time and money. Chasing wins or trying to recover losses by playing more — that is where problems begin. Bets 99 wants gaming to always be a source of enjoyment for you, never stress.
Millions of people across Bangladesh are now part of the online gaming community. Bets 99 is committed to keeping that community safe. Every tool and policy on our platform is built with your security as the top priority.
Remember: gaming is a form of entertainment. There is no guarantee you will recover lost money — so only play what you can afford to lose without it affecting your life.
Bets 99 is more than a gaming platform — we are part of a responsible community. Player well-being comes first in every decision we make. To ensure responsible gaming, we uphold the following commitments:
Bets 99 follows international responsible gaming standards and regularly participates in third-party audits.
Minimum age requirement to participate on Bets 99 18 Years. This is not just a matter of rules — it is our ethical responsibility to protect minors.
Every user must complete KYC (Know Your Customer) verification at registration and before their first withdrawal. This process confirms age and identity using a national ID card, passport, or other government-issued document.
If anyone under 18 registers or is assisted in registering, both accounts will be permanently closed and deposited funds may be forfeited.
Bets 99 gives every member full control over their gaming experience. Our platform offers several powerful tools you can use at any time:
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits will be accepted.
Set a maximum loss amount within a given period. Once this limit is reached, you will be stopped automatically.
Set a maximum duration for each session. Once the time is up, your session will end automatically.
Take a break from gaming for anywhere between 24 hours and 30 days. No bets or deposits will be accepted during this period.
At set intervals, an on-screen reminder will show how long you have been playing and what your net result is.
Close your account for as little as 6 months or permanently if needed. Creating a new account during self-exclusion is not permitted.
These limits take effect immediately. Increasing a limit requires a waiting period of 24–72 hours — this is intentional, to prevent impulsive decisions.
Sometimes we don't notice when recreational gaming starts becoming a problem. Watch out for these warning signs:
| Category | Warning Signs |
|---|---|
| Financial | Spending beyond your budget, borrowing money, or gaming without paying bills |
| Time | Playing for long hours by cutting into sleep, work, or family time |
| Emotional | Restlessness when losing, intense urge to keep playing when winning |
| Social | Hiding your gaming habits from family or friends |
| Control | Wanting to stop but being unable to, despite repeated attempts |
| Purpose | Playing to chase losses or to escape other problems |
If any of the signs above apply to you, start using our protective tools now and seek support if needed.
Ask yourself the questions below. Answering honestly will help you understand where your gaming habits stand:
If 3 or more answers are "Yes", we strongly recommend self-exclusion or seeking professional support.
If you feel you need a break from gaming, self-exclusion on Bets 99 is simple. Just follow the steps below:
Log in to your Bets 99 account and go to the "Account Settings" section.
Look for the "Responsible Gaming" option in your account settings.
6 months, 1 year, 3 years, or permanent — choose the duration that works for you.
Verify your identity to confirm. Self-exclusion will take effect immediately.
Alongside self-exclusion, please also consider seeking professional support.
Any attempt to open a new account during self-exclusion will be detected and blocked, and deposited funds may be forfeited.
Gaming addiction is a real issue and there is nothing to be ashamed of. Reaching out for help takes courage. Bets 99 is always here for you.
Our support team is available 24/7, 7 days a week. If you want to talk about anything related to responsible gaming — setting limits, self-exclusion, or signs of addiction — please get in touch with us.
Our dedicated responsible gaming team is ready to help with any issue, in complete confidence.
Speak with a mental health professional to address gaming addiction. We can help with referrals if needed.
Your privacy is fully protected. Any information shared when seeking support is never passed on to third parties.
The policies Bets 99 follows to keep you safe
Every game outcome is determined by a certified RNG (Random Number Generator). No manipulation, no bias.
Shape your gaming experience entirely on your own terms. Limits, breaks, notifications — all in your hands.
Strict age verification ensures that only adults can access the platform.
If warning signs are identified, our team proactively reaches out and guides you toward support.
Our staff receive regular responsible gaming training so they can provide the right support to users.
Bets 99 never targets minors with advertising or runs promotions that encourage excessive gaming.
The most frequently asked questions about responsible gaming